Yes! We offer fast and reliable delivery to all cities in Cyprus. Orders are typically processed within the same time of your order or 24-48 hours.
Delivery
How can I track my order?
Once your order is shipped, you will receive a tracking number via email to monitor the delivery status.
What is your return and refund policy?
We accept returns on unused, unopened products within 14 days of purchase. If you receive a damaged or incorrect item, please contact us immediately for a replacement or refund.
How can I contact customer support?
You can reach us via:
📧 Email: info@thescoobyshop.cy
📞 Phone: +357 96 544338
📍 Visit Us: Alexandrou Panagouli, Larnaca 6057
Answered Questions
What types of pet products do you offer?
We offer a wide range of high-quality pet products, including food, treats, toys, grooming supplies, accessories, bedding, training aids, and health care products for dogs, cats, birds, fish, reptiles, and small animals.
Do you sell organic or eco-friendly pet products?
Yes! We offer a selection of organic, natural, and eco-friendly products, including pet food, treats, biodegradable waste bags, and non-toxic toys.
Do you provide pet training services?
Yes! Our expert trainers offer professional pet training services, including basic obedience, behavior correction, and advanced training for dogs of all ages.
What pet food brands do you carry?
We carry a variety of premium pet food brands, including options for pets with allergies, sensitive stomachs, and special dietary needs.
What should I do if I have a warranty issue with a product from The Scooby Shop?
For a limited number of products at The Scooby Shop, we offer a warranty to ensure your satisfaction. If you experience any issues with a product covered by this limited warranty, please contact us for more information and assistance. Our team is ready to help you troubleshoot the problem. You can also visit our shop with the product, and our knowledgeable staff will assist you in resolving the issue promptly. Your satisfaction is our top priority!
Do you have hypoallergenic food for pets with allergies?
Absolutely! We provide hypoallergenic, grain-free, and sensitive-stomach pet food to support your pet’s unique dietary needs.
Billing
What payment methods do you accept?
We accept credit/debit cards, PayPal, and cash on delivery for local orders in Cyprus.
I was charged but didn't receive my product/service. What do I do?
If you've been charged but didn't receive your product or service, please reach out to our customer support team immediately. We'll investigate and resolve the issue as quickly as possible.